Returns & Refunds

1 – Which items can be returned?

• Clothing, Shoes & Accessories:
  Items must be returned new, unworn, undamaged , and with original tags . Shoes may only be tried on on a soft, clean surface .

Non-returnable:

• Custom items

• Hygiene or health products such as underwear, swimwear, beauty products

• Sale products or items marked as "non-returnable"

Defective or incorrect items:

• Please contact SKB customer service . We will offer a suitable solution .

2 – Returns & Processing

• Returns must be reported within 30 days of receiving the order.

• Items must be returned in their original packaging and condition.

• Returns will be inspected/checked . Items that do not meet the conditions will not be refunded .

• Free returns / Complimentary returns : SKB covers the return shipping costs within Germany.

3 – Refunds

• Refunds will be processed within 10 working days of receiving the return.

• Refund to the originally used payment method or as a credit to the customer's account.

• Shipping costs will only be refunded within the framework of the statutory right of withdrawal .

Note:

• Please report any problems with returns within 30 days .