Terms and Conditions with Customer Information

Table of Contents

1. Scope
2. Conclusion of Contract
3. Right of Withdrawal
4. Prices and Payment Terms
5. Delivery and Shipping Conditions
6. Retention of title
7. Liability for Defects (Warranty)
8. Liability
9. Use of Promotional Vouchers
10. Use of Gift Vouchers
11. Applicable Law
12. Alternative Dispute Resolution

1) Scope

1.1 These Terms and Conditions (T&Cs) of Qudratullah Sherzai, trading as "SKB" (we/us), apply to all contracts for the delivery of goods concluded by you as A consumer is anyone concluding a legal transaction primarily for purposes outside their commercial or professional activities.

1.2 These T&Cs also apply to voucher contracts unless otherwise stated.

1.3 A consumer is anyone concluding a legal transaction mainly outside their commercial or professional activities

1.4 An entrepreneur is any natural or legal person, or a legally capable partnership, acting in the exercise of their commercial or professional activity when concluding a legal transaction.

2) Conclusion of Contract

2.1 The product descriptions contained in our online shop do not constitute binding offers on our part, but serve as an invitation to you to submit a binding offer.

2.2 You can submit your offer via the online order form integrated into our online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, you submit a legally binding offer to purchase the goods in the shopping cart by clicking the button that finalizes the order. Alternatively, you can also submit your offer to us by email, via our online contact form, or by telephone.

2.3 We can accept your offer within five days,

• by sending you a written order confirmation or an order confirmation in text form (fax or email), whereby the receipt of the order confirmation by you is decisive, or
• by delivering the ordered goods to you, whereby the receipt of the goods by you is decisive, or
• by requesting payment from you after you have placed your order.

If several of the aforementioned alternatives exist, the contract is concluded at the point in time when one of the aforementioned alternatives first occurs. The period for accepting your offer begins on the day after you send your offer and ends at the end of the fifth day following the sending of the offer. If we do not accept your offer within the aforementioned period, this is considered a rejection of the offer, with the consequence that you are no longer bound by your declaration of intent.

2.4 When selecting a payment method offered by PayPal, payment processing is handled by the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal Terms of Use, which can be viewed at https://www.paypal.com/de/legalhub/paypal/useragreement-full or – if you do not have a PayPal account – subject to the terms and conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/legalhub/paypal/privacywax-full If you pay using a payment method offered by PayPal that can be selected during the online ordering process, we hereby declare our acceptance of your offer at the moment you click the button that completes the ordering process.

2.5 When you submit an offer via our company's online order form, the contract text will be stored by us after the conclusion of the contract and sent to you in text form (e.g., email, fax, or letter) after you submit your order. We will not make the contract text available to you in any other way. If you have created a user account in our online shop before submitting your order, the order data will be archived on our website and can be accessed free of charge by you via your password-protected user account using the corresponding login details.

2.6 Before submitting your order via our online order form, you can identify any input errors by carefully reading the information displayed on the screen. A useful technical aid for better error detection is your browser's zoom function, which enlarges the screen display. You can correct your entries during the electronic ordering process using standard keyboard and mouse functions until you click the button that completes the order.

2.7 You have several languages available for concluding the contract. The specific language selection will be displayed in the online shop.

2.8 Order processing and communication generally take place via email and automated order processing. You must ensure that the email address you provide for order processing is correct so that emails sent by us can be received at that address. In particular, if you use spam filters, you must ensure that all emails sent by us or by third parties commissioned by us to process your order can be delivered.

3) Right of Withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 Further information on the right of withdrawal can be found in our cancellation policy.

3.3 The right of withdrawal does not apply to consumers who are not citizens of a Member State of the European Union at the time of conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of conclusion of the contract.

4) Prices and Payment Terms

4.1 Unless otherwise stated in our product description, the prices quoted are total prices. Value-added tax (VAT) is not shown, as we are a small business within the meaning of the German VAT Act. Any additional delivery and shipping costs will be stated separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may be incurred in individual cases, which are beyond our control and must be borne by you. These include, for example, costs for money transfers by credit institutions (e.g., transfer fees, exchange rate fees) or import duties and taxes (e.g., customs duties). Such costs may also be incurred in relation to money transfers even if the delivery is not made to a country outside the European Union, but you make the payment from a country outside the European Union.

4.3 The payment option(s) will be communicated to you in our online shop.

4.4 If advance payment by bank transfer is agreed, payment is due immediately after conclusion of the contract, unless we have agreed a later due date with you.

4.5 When selecting a payment method offered via the "Shopify Payments" service, payment processing is handled by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Shopify Payments will be displayed in our online shop. Stripe may use other payment services to process payments, for which separate terms and conditions may apply. You will be notified of these separately if applicable. Further information about "Shopify Payments" is available online at https://www.shopify.com/legal/terms-payments-de available.

5) Delivery and Shipping Conditions

5.1 If we offer shipping of the goods, delivery will be made within our specified delivery area to the delivery address you provide, unless otherwise agreed. The delivery address specified in our order processing system is decisive for the transaction. However, if you select PayPal as your payment method, the delivery address you have registered with PayPal at the time of payment will apply.

5.2 If delivery of the goods fails for reasons attributable to you, you shall bear the reasonable costs incurred by us as a result. This does not apply to the costs of the initial shipment if you effectively exercise your right of withdrawal. For return shipping costs, the provisions set forth in our cancellation policy apply if you effectively exercise your right of withdrawal.

5.3 If you are acting as a business, the risk of accidental loss or damage to the goods sold passes to you as soon as we have handed the goods over to the carrier, freight forwarder, or other person or entity designated to carry out the shipment. If you are acting as a consumer, the risk of accidental loss or damage to the goods sold generally only passes to you upon delivery of the goods to you or an authorized recipient. Notwithstanding the above, if you are acting as a consumer, the risk of accidental loss or damage to the goods sold also passes to you as soon as we have handed the goods over to the carrier, freight forwarder, or other person or entity designated to carry out the shipment, provided that you have commissioned the carrier, freight forwarder, or other person or entity designated to carry out the shipment and we have not previously informed you of this person or entity.

5.4 We reserve the right to withdraw from the contract in the event of incorrect or improper delivery to us by our suppliers. This applies only if the non-delivery is not our fault and we have concluded a specific cover transaction with the supplier with due diligence. We will make every reasonable effort to procure the goods. In the event of non-availability or only partial availability of the goods, you will be informed immediately and the payment will be refunded to you immediately.

5.5 Self-collection is not possible for logistical reasons.

6) Retention of Title

If we make advance payments, we retain ownership of the delivered goods until the purchase price owed has been paid in full.

7) Liability for Defects (Warranty)

Unless otherwise specified in the following provisions, the regulations of statutory liability for defects (warranty) shall apply. Deviating from this, the following applies to contracts for the delivery of goods:

7.1 If you act as an entrepreneur:

• We have the choice of the type of subsequent performance;

• The limitation period for claims relating to defects is one year from delivery;

• For used goods, defect claims are excluded;

• The limitation period does not restart if a replacement delivery is made within the scope of warranty.

7.2 The above-mentioned limitations of liability and shortening of periods do not apply:

• To your claims for damages and reimbursement of expenses;

• In cases where we have fraudulently concealed the defect;

• For goods that have been used in accordance with their usual application for a building and have caused its defectiveness;

• For any existing obligation on our part to provide updates for digital products, in contracts for the delivery of goods with digital elements.

7.3 Furthermore, for entrepreneurs, the statutory limitation periods for any existing legal recourse claims remain unaffected.

7.4 If you act as a merchant within the meaning of § 1 HGB, you must comply with the commercial duty of examination and notification under § 377 HGB. you fail to fulfill the reporting obligations regulated there, the goods are deemed approved.

7.5 If you act as a consumer, you are requested to report goods with obvious transport damage to the carrier and notify us accordingly. Failure to do so shall have no effect on your statutory or contractual defect claims.

8) Liability

The seller shall be liable to you for all contractual, quasi-contractual, statutory, and tort claims for damages and reimbursement of expenses as follows:

8.1 We are fully liable on any legal grounds:

• In cases of intent or gross negligence;

• In cases of intentional or negligent injury to life, body, or health;

• Due to a guarantee promise, unless otherwise stipulated;

• Due to mandatory liability, such as under the Product Liability Act.

8.2 If we negligently breach an essential contractual obligation, liability is limited to the contract-typical, foreseeable damage, provided we are not fully liable under the preceding clause. contractual obligations are duties that the contract imposes on us to achieve the purpose of the contract, the fulfillment of which makes proper performance of the contract possible, and on whose compliance you can regularly rely.

8.3 Apart from the above, any further liability on our part is excluded.

8.4 The above liability provisions also apply to our liability for our vicarious agents and legal representatives.

9) Redemption of promotional vouchers

9.1 Vouchers that we issue free of charge as part of promotional campaigns with a specific validity period, and which you cannot purchase (hereinafter “Promotional Vouchers”), may only be redeemed in our online shop during the validity stated period / unless otherwise indicated on the voucher.

9.2 Individual products may be excluded from the voucher promotion if such a restriction results from the content of your promotional voucher.

9.3 Promotional Vouchers can only be redeemed before the completion of the checkout process. Retroactive crediting is not possible.

9.4 You may also redeem multiple Promotional Vouchers in a single order.

9.5 The value of the goods must at least match the amount of the promotional voucher. Any remaining balance will not be refunded.

9.6 If the value of the Promotional Voucher is insufficient to cover your order, you may pay the remaining balance using one of the other payment methods we offer.

9.7 The balance of a Promotional Voucher will neither be paid out in cash nor accrue interest.

9.8 The Promotional Voucher will not be refunded if you return goods that were wholly or partially paid for with the Promotional Voucher under your statutory right of withdrawal.

9.9 The Promotional Voucher is intended solely for use by the person named on it. Transfer of the Promotional Voucher to third parties is excluded. We are entitled, but not obligated, to verify the voucher holder's entitlement.

10) Use of Gift Vouchers

10.1 Vouchers that can be purchased through our online shop (hereinafter “Gift Vouchers”) may only be redeemed in our online shop during the validity stated period / unless otherwise indicated on the voucher.

10.2 Gift Vouchers and any remaining balances from Gift Vouchers can be redeemed until the end of the third year after the year of purchase. Remaining balances will be credited to you until the expiry date.

10.3 Gift Vouchers can only be redeemed before the completion of the checkout process. Retroactive crediting is not possible.

10.4 Multiple Gift Vouchers can be redeemed in a single order.

10.5 Gift Vouchers can only be used for the purchase of goods and not for the purchase of additional Gift Vouchers.

10.6 If the value of the Gift Voucher is insufficient to cover the order, the remaining balance may be paid using one of the other payment methods we offer.

10.7 The balance of a Gift Voucher will neither be paid out in cash nor accrue interest.

10.8 The Gift Voucher is intended solely for use by the person named on it. Transfer of the Gift Voucher to third parties is excluded. We are entitled, but not obligated, to verify the voucher holder's entitlement.

11) Applicable Law

11.1 All legal relations between you and us shall be governed by the law of the Federal Republic of Germany, excluding the laws on the international sale of goods. If you act as a consumer, This choice of law shall apply only to the extent that your protection under mandatory provisions of the law of your country of habitual residence is not affected.

11.2 Furthermore, this choice of law does not apply to the statutory right of withdrawal for consumers who, at the time of concluding the contract, are not citizens of a member state of the European Union and whose sole residence and delivery address are outside the European Union.

12) Alternative dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.